Business Analyst - IFS ERP Implementation

CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.

We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.

We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.

CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.

Job Description

As a Business Analyst specializing in IFS ERP implementation, you will be responsible for bridging the gap between business needs and technical solutions. You will work closely with stakeholders, technical teams, and end-users to ensure the ERP system meets business requirements and enhances operational efficiency.

Key Responsibilities:

Requirement Gathering and Analysis:

• Collaborate with stakeholders to gather and document business requirements.
• Analyze and translate business needs into detailed functional and technical specifications.

Process Mapping and Improvement:

• Conduct detailed process mapping to understand current workflows.
• Identify opportunities for process improvements and automation within the IFS ERP system.

Solution Design and Validation:

• Work with technical consultants to design solutions that meet business requirements.
• Validate the solutions through testing and ensure they align with business objectives.

Documentation:

• Develop comprehensive documentation, including business requirements, functional specifications, process flows, and user manuals.
• Maintain updated project documentation throughout the implementation lifecycle.

Stakeholder Management:

• Act as a liaison between business users, project managers, and technical teams.
• Facilitate communication and ensure all stakeholders are informed about project progress and changes.

User Training and Support:

• Assist in the development of training materials and conduct training sessions for end-users.
• Provide ongoing support to users’ post-implementation to resolve any issues and ensure smooth system operation.

Testing and Quality Assurance:

• Coordinate and participate in various testing phases, including unit testing, integration testing, and user acceptance testing (UAT).
• Ensure identified issues are documented, prioritized, and resolved promptly.

Change Management:

• Support change management initiatives to ensure successful adoption of the new system.
• Address user concerns and provide guidance during the transition to the new ERP system.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or related field. A Master’s degree is a plus.
• Minimum of 3-5 years of experience as a Business Analyst, preferably with experience in ERP implementations.
• Previous experience with IFS ERP or similar systems is highly desirable.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in process mapping and documentation tools.
• Ability to work collaboratively in a team environment.
• Strong organizational skills with attention to detail.
• Relevant certifications such as CBAP (Certified Business Analysis Professional) or PMP (Project Management Professional) are advantageous.