Community Manager - Jumeirah Marsa Al Arab

JOB DESCRIPTION

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group. About the Job: An opportunity has arisen for a Community Manager to join our team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role: Primary Point of Contact Serve as the primary point of contact for Built to Sell unit (BTS) owners and owners committee, addressing inquiries and concerns promptly and professionally. Actively engage with residents, owners, and owners' committees to build rapport, gather feedback, and address any issues or requirements to enhance overall resident satisfaction and community experience. Resolves Complaints, feedback suggestions from OC/Residents/ tenant Ensure Move-in and Move-out procedure is in place and process is strictly followed Sale Purchase Agreement, Special conditions, Master community development, Building management agreement and disclosure statement. Primary guardian on the above agreements. Ensure compliance on the applicable clauses with BTS owners, Jumeriah operations team, Dubai holdings project team and relevant stakeholders. Service Charges – Budgets – Reporting Collaborate with the finance, legal, REWA to formulate service charges, handle inquiries, and address questions from BTS owners. Assist with annual budget preparation in coordination with Director of Finance, General Manager, Owners Committee Chairman, and other stakeholders. Accountable for delivering the necessary monthly reports to BTS owners regarding service charges, including information on projects and planned preventive maintenance (PPM) Facility Management Oversee all aspects of facility management for the property, ensuring operational efficiency and maintenance standards are met. Contribute insights and recommendations to decision-making processes related to premises management and development within the property. Lead the coordination of organizational and administrative functions within facility management, liaising with engineering, security, corporate legal, and developer project teams. Key Liaison with the project team for requested rectification works by the BTS owners Service Delivery / Owner’s benefits. Uphold high service standards for BTS owners across the property, fostering positive relationships and providing exceptional customer service. Assist in the planning and implementation of programs, policies, and procedures to always ensure adherence to the property. Responsible to manage, organize, coordinate and communicate the owners benefits Rental Pool Management Propose, work through (With relevant stakeholders) and manage a residences rental pool program for the BTS owners for both Marsa Residences and Hotel. About you: The ideal candidate for this position will have the following experience and qualifications: Bachelor’s Degree in Business Hospitality or any other relevant field Excellent interpersonal and communication skills, both in person and by telephone Problem solving Leadership and team management skills Creative Project Management Skills Detail orientated Flexible Organization skills About the Benefits: We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.