Hotel Admin/Sales Co-Ordinator

Job Description

Overview:

We are pleased to offer an engaging and dynamic support role within our Travel Division, tailored for an individual with a robust background in hotel sales coordination. This is an exceptional opportunity for a personable, highly organized, and creative professional who demonstrates meticulous attention to detail. As a valued member of our team, you will report directly to the Head of Travel. Your responsibilities will include the coordination of a diverse range of sales and marketing initiatives, as well as managing administrative processes for our global hotel operations. The ideal candidate will possess advanced communication and computer skills and will thrive in a fast-paced, social, and dynamic work environment, bringing an efficient and proactive approach to the team.

 

Key Responsibilities

Sales support

• Draft and process new and renewal contracts for hotel partnerships.
• Oversee and enhance the sales lead generation process, ensuring timely follow-ups.
• Compile and maintain comprehensive lists of prospective hotels, complete with relevant contact information, using Excel.
• Develop and refine sales presentations for hotels utilizing PowerPoint.
• Administer and update all master spreadsheets with precision.

hotel marketing coordination

• Gather and organize images and artwork specifications for hotel marketing materials.
• Coordinate promotional offers and packages for hotels, ensuring comprehensive follow-up.
• Provide support for all digital marketing initiatives pertaining to our hotel partners.
• Assist with administrative tasks and support for seasonal marketing campaigns.

salesforce input, reports & Dashboards

• Accurately input hotel contracts, opportunities, and contact information into Salesforce.
• Generate detailed reports on hotel redemptions.
• Offer accounts support and create informative dashboards.  

PRODUCTION/CONTENT

• Manage internal processes for new and renewing hotel partnerships.
• Update hotel contact information, attributes, and savings estimates regularly.
• Ensure current hotel packages are updated on the company app.
• Aid in the approval process for artwork and oversee production processes.

hotel/customer Service

• Address customer service inquiries related to travel and hotel services promptly.
• Produce reports for management as required.

Qualifications:

• Capacity to work autonomously and manage priorities in a dynamic environment while achieving results and adhering to deadlines.
• Proficient in PowerPoint and Excel.
• Exceptional customer service skills.
• Familiarity with Salesforce best practices is preferred.

Personal Attributes:

• Demonstrates a collaborative spirit, working effectively with different departments and organizational levels.
• Self-starter with a commitment to ongoing learning and staying current with Salesforce best practices.
• Exhibits a positive demeanor and openness to embracing new challenges and responsibilities.
• Outstanding English communication skills, both verbal and written.
• Strong organizational and coordination abilities.
• Creative thinker with potential for growth.
• Meticulous attention to detail and process-oriented.
• Professional work ethic and integrity.
• Mature, coachable attitude.
• Engaging, proactive, and efficient mannerisms.
• Enthusiasm for the travel industry.