IT Support Engineer

Job Description

IT Support Engineer - Archer GRC (Dubai, IT Support, Archer GRC)

Hybrid Dubai, Dubai, United Arab Emirates DPBD Full time UAE/1/S/L

Description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

Archer GRC Administration:

Align the Archer GRC platform with organizational cybersecurity policies and risk mitigation strategies by configuring, customising, and maintaining it. Create and update comprehensive documentation on Archer GRC configurations, processes, and procedures.

Technical Support:

Offer first-line support to internal users by troubleshooting and resolving technical issues related to Archer GRC and other integrated cybersecurity systems. Escalate complex issues to designated teams when necessary.

Process Optimization:

Identify and implement improvements within the Archer GRC environment to streamline workflows, enhance efficiency, and strengthen the organization's security posture.

Incident Response:

Contribute to the investigation and resolution of cybersecurity incidents by utilizing Archer GRC for analysis and reporting.

User Training:

Develop and deliver training sessions to educate users on Archer GRC functionalities and best practices.

Requirements

Minimum 1-2 years of hands-on experience in implementing, managing, and providing support for the Archer GRC tool. In-depth understanding of cybersecurity concepts, risk management frameworks (e.g., ISO 27001), and industry-leading practices. Strong comprehension of IT infrastructure and networking principles. Excellent problem-solving, analytical, and critical thinking abilities. Outstanding written and verbal communication skills in Arabic and English (mandatory). Ability to work autonomously as well as collaboratively within a team. Must be a UAE resident willing to travel to KSA - Riyadh as requested by the client.

Desired Skills:

Archer Certified Professional (ACP) certification or equivalent relevant experience. Experience with other cybersecurity tools and frameworks (e.g., SIEM, SOAR). Proficiency in scripting languages (e.g., Python, PowerShell).

Benefits

Competitive salary and benefits package. Opportunity to work on a long-term project (up to 5 years). Chance to develop expertise in a growing field (cybersecurity). Be part of a dynamic and supportive team.

Is

IT