Night Manager

Does the hustle and bustle of life excite you Are you able to create a loyal following, whilst handling the pace and keeping your team checked in Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our first class Guest Relations Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Night Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Interested then why not say Yes I Can! as we are looking for passionate people just like you! Key Responsibilities of the Night Manager: Guest Services:

• Welcome guests upon arrival during late hours and assist with check-in and check-out procedures.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Coordinate with other departments to fulfill guest needs efficiently.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
• Delivers on plans and objectives where guest relations initiatives & hotel targets are achieved.

Security:

• Monitor the premises to ensure the safety and security of guests and staff.
• Respond promptly to any security incidents or emergencies, following established protocols.
• Conduct regular patrols of the hotel property to identify and address any potential safety hazards.

Operations Management:

• Supervise night staff, including front desk agents, security personnel, and maintenance workers.
• Ensure all hotel systems and equipment are functioning correctly and address any issues as they arise.
• Oversee the night audit process and reconcile daily transactions accurately.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Administrative Duties:

• Prepare reports summarizing nightly activities, including guest incidents, maintenance requests, and occupancy levels.
• Assist with scheduling and payroll tasks for night shift employees.
• Handle reservations and booking inquiries outside of regular business hours.

Team Leadership:

• Provide guidance and support to night staff, fostering a positive and collaborative work environment.
• Conduct regular training sessions to ensure all team members are equipped with the necessary skills and knowledge to perform their duties effectively.

Experience PROFILE REQUIRED

• 3+ years of relevant experience in Front Office as Night Manager.

Education

• Degree or Diploma in related field.

Key Competencies:

• Previous experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Strong leadership and communication skills.
• Ability to remain calm and composed in high-pressure situations.
• Excellent problem-solving abilities and attention to detail.
• Flexibility to work overnight shifts, including weekends and holidays.
• Proficiency in hotel management software and Microsoft Office suite.
• To have Excellent working knowledge of all Microsoft Office full suites
• To have working knowledge in EMMA PMS application
• Guest focus
• Problem solving skills

Other Skills (Language, Computers)

• Must be able to speak, read, write and understand English.
• Good to be able to troubleshoot issues and deliver support to admin staffs.

CAREERS Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world's largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us. To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com. Skills Fast-Paced Experience