Operations Specialist

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech companies based in Dubai?

Take over a key role as an Operations Specialist (Booking Management)in the Customer Experiencedepartment, and be a part of this exciting adventure of never-ending growth and success.

Join us and just shine with us let’s become #everydaybetter, together!

What we expect from you:

• Track and analyze various reports such as partner issues, operational failures, etc.
• Responsible for managing the flow of work and optimize operational activities
• Confirm the ability and availability of order execution
• Inform and educate partners for new process implementation and follow-up to ensure proper execution
• Major coordinator between the Commercial team and the various business units to receive constant updates throughout the execution process
• Update the system with the relevant status changes and notify the client accordingly as per the company’s standard Service Level Agreement
• Maintain good relations with key persons inside and outside the company
• Ready to hustle in extreme situations and ready to take any challenge
• Abide by the company’s rules and regulations and ensure compliance to KPIs and Service Level Agreements (SLA)

What we are looking for:

• Should be based in UAE and know UAE market
• Bachelor’s degree is a must
• The drive and intellect for solving daily problems of our customers and partners
• Ability to stay calm when customers are stressed or upset
• Preferably, someone with 3-5 years of experience in E-Commerce, Contact center, early age start-ups Ops, business operations, and a history of high performance, will do well in these roles
• Basic Knowledge of Excel, CRM, Ticketing software is a must
• A team member who has the ability to get hands-on in a complex operational environment
• Excellent oral and written communication skills, presentation, and interpersonal abilities
• Keeping records of customer interactions, transactions, comments, and complaints
• Ready to hustle in extreme situations and ready to take any challenge
• Strong internal and external customer service orientation with deep and broad expertise of the front-to-back customer experience and ability to describe things from a customer perspective

PERKS OF BEING A PART of JUSTLIFE

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:

We care about you

• Flexible working hours and remote working arrangements depending on the job.
• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

We improve you

• Working with a great team and entrepreneurial spirit!
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
• Never-ending growth and fast career development and internal career opportunities.
• A fair and objective Performance Management System.

We recognize you

• Ignition of the hero in you through our ‘’JustHeroes’’ Reward and Recognition Program.
• Availability of company discounts and gift vouchers.
• A bonus for every successful Employee Referral.

About Us:

At Justlife, we envision a life without any chores that keep you from doing what you really want to.

Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.

We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.

We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.

Join the tribe and let’s become #everydaybetter, together!