Rooms Operations Training Manager EMEA & APAC

Rooms Operations Training Manager EMEA & APAC page is loaded

Rooms Operations Training Manager EMEA & APAC

Apply locations Four Seasons Corporate Office, EMEA - Dubai time type Full time posted on Posted 5 Days Ago job requisition id P20240001

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Role of Manager, Corporate Rooms Training:

We currently have an opportunity for a Manager, Corporate Rooms Training to join our Four Seasons Corporate team in Dubai!

This role will be pivotal in establishing solid foundations within the division, bridging critical technical gaps, and delivering hands-on functional training and support across various aspects of the Rooms Division at both operating properties and during openings. You will play a vital role in ensuring our teams are equipped to provide exceptional guest experiences whilst maximising operational efficiencies.

Reporting directly to the Senior Director Operations, Rooms, Global Hospitality, you will also collaborate closely with the Manager, Corporate Rooms Operations as well as Senior Directors of Housekeeping, Rooms Leads, and Regional Rooms Councils. You will work with Learning and Development teams to spearhead tailored training programs for our global Rooms teams, covering Front Office, Core/PBX, Guest Services, Kids for All Seasons, Concierge, Guest Experience, Housekeeping, and Laundry.

Key responsibilities will include:

• Collaborating with our Senior Director of Rooms and Corporate Rooms Operations Manager to understand the training needs and tools required at the properties within the Rooms Division
• Designing and delivering hands-on functional training across all Rooms Division areas in collaboration with the Global Learning and Development team
• Creating functional training content and programming over and above brand-wide content, including functional onboarding, training and change management for function-specific implementations, and functional skill-based training
• Providing specialised training in Housekeeping and Laundry to assess critical skill gaps and operational challenges
• Conducting training sessions on Rooms Division systems to ensure employee proficiency
• Partnering with Senior Directors of Housekeeping and Rooms Leads to identify training needs and enhance operational effectiveness
• Traveling to properties for on-site training, pre-openings, openings, regional conferences, and vendor collaboration
• Coordinating with Global Learning and cross-functional teams to align training initiatives with organisational objectives
• Evaluating training programs continuously and implementing improvements as needed
• Creating, modifying, and revising policies and procedures within the Rooms Division areas in support of training

Our Ideal Manager, Corporate Rooms Training will have:

At least 5 years of Rooms Division experience in the global hospitality industry with a focus on housekeeping operations, and a proven track record of designing, delivering, and implementing technical training within the hospitality/service industry. 

You should have experience in developing training standards, learning programs with technical components, and delivery of mass training and project rollout, and have excellent communication and presentation skills with the ability to effectively explain complex concepts to diverse audiences.

A consummate team player with the ability to work independently, take initiative, and use good judgment. Strong decision-making and leadership skills, respectful of others and always demonstrating integrity and transparency, and great interpersonal and relationship-building skills to work with cross-functional teams. 

You will naturally be a charismatic, nurturing, and inspiring leader with a strong passion for people welfare and development, promoting a continuous learning environment that creates an atmosphere for professional development opportunity. You will be the Cultural Advocate of the Golden Rule; creating great workplaces for all great people to deliver great experiences.

You should be comfortable with travel as needed to properties for on-site training, pre-openings, openings, regional conferences, and vendor collaboration.

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.