Sales Administration Officer

Job Scope

The Sales Administration Officer is accountable for processing purchase orders on a daily basis including the placement and tracking of orders, management of shipments and processing of customer accounts.

Main Duties and Responsibilities

• Receive orders related to software and/or hardware through email or CRM and update customers accordingly;
• Price, create an ERP account and input orders into the vendor’s system while updating Salesforce and Traverse;
• Validate purchase orders that are uploaded in Salesforce;
• Track shipments, update tracking file and handle any issues or discrepancies with related stakeholders;
• Close business in coordination with the related sales employee and complete administrative functions in line with the objectives and responsibilities of the Sales Team;
• Update customers and internal stakeholders on order backlogs and information;
• Work with logistics, sales and credit teams to ensure order fulfilment in a timely manner;
• Handle customer complaints in a timely manner and escalate issues when necessary;
• Update sales reports as required and manage ad hoc requests as and when necessary.

Position Requirements

Education

Bachelor’s degree in Business Administration or any other related field

Experience

At least 2 years of relevant experience in order processing. Salesforce experieince is a must.

Key Competencies

• Customer Centric
• Agile
• Accountable
• Communicate Effectively
• Result Driven
• Planning and Organizing
• Teamwork and Collaboration