Lounge Manager

• Manage the performance of the Lounge focusing on delivering the highest quality and brand service standards to constantly meet and exceed customer expectations.
• Monitor that all guest supplies and amenities are offered and refilled to the required standards maintaining the customer satisfaction.
• Ensure that the food produced and served is at best quality and in compliance with the budget and the targeted profit margin.
• Handle and addresses guest's complaints and requests taking action to facilitate and promote the delivery of high quality of customer service and experience.
• Conduct regular meetings with the Lounge team to keep colleagues informed of policies and procedure, special events, further improvement plans and guest comments to ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.
• Ensure that staff members wear the proper clean uniforms at all time to assure their adherence to the brand dress code and following the hygiene standards.
• Organize and supervise the day-to-day operations of the Lounge to ensure that all work is carried out in an efficient manner that is consistent with operating policies and procedures and delivers service excellence.
• Provide on-the-job training and constructive feedback to subordinates to support their overall development.
• Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Drift provides excellent hospitality services to its guests.

Qualifications

• BA in Degree in Business administration or a Hospitality Degree from a reputable university.
• Strong Nightlife experience in high-end, high-energy Late-night lounge or restaurant environment.
• experience with new openings is a plus.
• Guest Service orientated.
• Good interpersonal skills
• Attention to details