Admissions Executive at Cognita

Purpose

As an integral part of our Regional Marketing & Admissions team, the Admissions Executive embodies our commitment to providing exceptional customer service and nurturing prospective and current family relationships within the Cognita family of schools. This role is pivotal in enriching the parent and student enrolment journey, ensuring each interaction reflects our ethos of excellence and care.

The primary goal is to seamlessly transition enquiries into engaged members of our school community. The Admissions Executive is a key commercial position with overall accountability for achieving the school’s enrolment objectives. As Admissions Executive, you will not only be taking your first step into a dynamic and strategic commercial path but also be presented with unparalleled opportunities for career progression within our expansive network.

Key Accountabilities

Promptly address inquiries via phone and email, strictly following our service level agreements. Each interaction is an opportunity to underscore the unique benefits of our schools, in alignment with Cognita's RES standards.

Collaborate with the Head of Admissions to monitor, assess, and enhance admissions pipeline management strategies, aiming to boost enrolment figures.

Develop meaningful relationships with prospective families, guiding them with transparency and compassion through their decision-making process, and ensuring a seamless alignment with Cognita Middle East’s purpose and values. • Monitor and improve ordering, telephone handling, email communications and other admissions procedures

Leverage the knowledge gained from in-depth training to have impactful conversations with families, highlighting how our educational environment can meet their aspirations.

Ensure that the parent journey from enquiry to enrolment exceeds conversion targets and delivers exceptional customer experience across all touchpoints.

Facilitate a smooth connection between families and our dedicated on-site parent experience teams, coordinating school visits and student assessments to showcase our commitment to excellence.

Ensure continuous, proactive communication with families via email and phone, offering guidance and support at every stage of their admissions journey, reflecting our dedication to outstanding customer service.

Efficiently manage and resolve enquiries and concerns, demonstrating our commitment to excellence in customer service and adherence to Cognita's RES Global Standards.

Keep our CRM system meticulously updated, ensuring effective pipeline management. With every interaction, maintaining a thorough and comprehensive record that supports personalized and effective communication.

Engage actively in school events and open days, playing a crucial role in presenting the vibrant and diverse community of our school, thereby enriching the prospective families' experience.

Work closely with the compliance team to ensure full completion and accurate KHDA registrations

Manage the document collection process including accurate recording

Safeguarding Responsibilities

To comply with safeguarding policies, procedures, and code of conduct

To demonstrate a personal commitment to safeguarding and student/colleague wellbeing

To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy

To engage in safeguarding training when required.

Person Specification

Qualifications:

Bachelor's degree in a relevant field.

Professional certifications in sales, marketing, or customer relations are advantageous.

English Speaker (Essential)

Excellent organisational skills

Excellent verbal, written and presentation communication skills with a pleasant and confident manner.

Knowledge:

Proficiency in CRM systems and reporting tools.

Ability to navigate and leverage various administrative platforms.

Experience:

Previous experience in admissions, sales, or customer relations, preferably within the education sector.

A proven background in Sales, Business Development, Relationship Management, and Customer Service.

Key Relationships

Internal: Cognita Middle East Regional Office/ Cognita Group/ School-based teams/Teaching Staff / SLT/ Current Parents
External: Corporate Partners/ Agents/ Prospective Parents/ Third Party Contractors

Capabilities and Qualities:

Proactive, detail-oriented approach, capable of thriving both independently and within a collaborative team setting.

Demonstrated ability to manage complex stakeholder relationships, embodying sensitivity, tact, and confidentiality.

A strong alignment with Cognita's vision and values, promoting them passionately within and beyond our school walls.

Working Conditions:

8am – 5pm or as required

Meetings as required

Salary: The salary is commensurate with the requirements of the role and the skills and experience of the candidate.

This role profile is not exhaustive and may be changed at any time to meet the changing requirements of the school. This role profile does not direct any particular priorities or amount of time to be spent carrying out these duties.

How to Apply

If you would like to be considered for this Admissions Executive role, we would love to hear from you.

Please submit your application through the form below, along with your resume, portfolio, and a cover letter outlining your qualifications for the role.

The total package will include a salary, residency visa and medical insurance (if required).

The start date is Immediate. The closing date for applications is 30 April 2024, and interviews will be scheduled shortly after.

Thank you for your interest in Cognita ME and our family of schools in Dubai. We look forward to hearing from you.

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.