Assistant Spa Supervisor

Front Desk:· Develop and maintain a courteous and professional relationship with employees & clients.· Handle customer complaints and ensure a response is given within the decided timeframe.· Guide technicians to acquire a thorough comprehension of client's needs, mistakes and misunderstanding to be eliminated.· Understands the customer (both external and internal) / phone and face to face, builds strong collaborative customer relationships and builds customer trust and confidence.· Ensure communication is accurate throughout the spa and that all documents and systems reflect the correct situation of the spa.· Receive and greet visitors in an efficient, tactful, and courteous manner.