Associate - Customer Contact Services

• To provide Internal and External customers with accurate information regarding ADCB products and services.


• Handle telephonic enquiries and cross-selling of ADCB Retail Banking products.


• Provide correct information to all customers regarding their accounts, credit cards, loans etc.


• Answer customer queries and resolve simple complaints immediately.


• Initiate outbound calls when required.


• Cross sell various retail banking products and generate leads.


• Maximize returns and minimize risk and enhance relationships for the bank.


• Produce high quality calls and continuous follow up that leads to complete customer satisfaction.


• Communicate well and provide feedback for both internal and external customers for improvement of services or processes.


• Contribute to the overall success of the unit and generate ideas that can be implemented to enhance productivity. 

Skills

• Diploma holder, University Graduate preferable


• Bilingual (Arabic & English) is preferred.


• Previous experience in a Customer Service Environment / Call Centre would be advantage.