Associate User Experience Researcher

Hungerstation is the first Saudi Food delivery App in the region! Established in 2012. Today Hungerstation enables you to browse the largest selection of restaurants and supermarkets in KSA that reach 35,000+ options.
In Hungerstation, we stand for our customers' satisfaction, partners’ loyalty and riders’ wellbeing, in addition to our expansion vision - always aiming higher and moving forward to the utmost levels of service platform. Hungerstation is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

We are looking for a highly talented User Experience Researcher to join our team in Dubai. If
you are looking for a place where you can gain hands-on experience and create direct
impact, then this may be the place for you! An ideal candidate will have a track record as a
significant individual contributor as well as a strong team player.
Responsibilities

• High level planning, designing, preparing and running user research activities to support the design, development and continuous improvement (including contextual discovery, experience mapping, diary studies, early stage concept and prototype testing, lab based and contextual usability and accessibility testing)
• Develop and manage the usability and accessibility testing process Working with other researchers and supporting in the development and implementation of UX strategy, policies, processes and standards, promoting user centered design principles and best practice across the organization
• to be a High level technical consultant to the Digital organization on all research methodologies across products and services
• Craft personas and other “information radiators” (e.g. journey maps) to communicate insights across the design and development teams
• Own research projects with various complexities, ranging from strategic to tactical research.
• Leads research roadmap prioritization at tribe/team level, turns research into the strategic component of product development.
• Works close with the Design and Product organization and other stakeholders to identify upcoming research needs.
• Understands and carries cross-tribe and user goals & priorities into the research roadmaps and plans. Actively initiates and drives mid to high-impact research projects to help clarify ambiguous problem spaces.
• Produces and communicates robust actionable research insights that have a clear impact in the strategy at tribe or/and regional level.

Qualifications

• Minimum 1-3 years of experience in user research across qualitative and quantitative methods
• This role will need a solid understanding of the design thinking process, as well as a passion and know-how for influencing design strategy
• The role holder will be a high level expert at setting the bar on a mix of both quantitative and qualitative research
• Hands on experience with standard survey, usability benchmarking, and/or data analysis tools (e.g., Survey Monkey, Qualtrics, Userzoom, SPSS)
• Arabic and English required

Additional Information

• We offer visa & relocation support globally to our permanent employees.
• Exchange ideas and meet 2000+ colleagues from different teams within
• Delivery Hero in our active guilds and through our global tech & product community.
• Develop your skills with your personal educational budget for conferences and external training.
• Access our e-learning platform MyAcademy and participate in our various inhouse training, including German learning options.
• And much more...