Branch Manager

As a Branch Manager your role is to direct accountability of the Branch's financial performance, operational control and customer service delivery. The responsibility spans across all segments of customers. A great deal of customer contact and internal interactions with support and control units are part of the role.

Job Location : Dubai & Abu Dhabi

Emiratization (must have Familybook)

Key Responsibilities

• Provide strong leadership and direction to branch staff, fostering a positive work environment and promoting teamwork.
• Ensure high level of customer satisfaction y resolving escalated customer inquiries or issues promptly and effectively.
• Drive branch sales initiatives to meet or exceed revenue targets, including promoting bank products and services and identifying opportunities for cross-selling.
• Manage branch operations efficiently, including cash management, transaction processing and compliance with regulatory.
• Recruit, train and develop branch staff to maximize productivity, conducting regular performance evaluations and providing coaching and feedback.
• Ensure compliance with all bank policies, procedures and regulations to mitigate operational and financial risk.
• Prepare and analyze branch performance reports, identifying areas of improvement and implementing action plans as necessary.
• Develop and maintain relationships with existing and potential customer to drive branch growth and profitability.

Skills & Experience

• Minimum 8 years of experience in retail banking with 4 years in a managerial or supervisory role.
• Strong leadership and interpersonal skills.
• Sound knowledge on banking products and services.
• Analytical mindset to interpret data.