Business Analyst - Customer Service Jobs in Dubai Richemont - Hiring Now

We are hiring a competitive Business Analyst - Customer Service Jobs in Dubai | Richemont to join our growing team at Richemont in Dubai.
Growing your career as a Full Time Business Analyst - Customer Service Jobs in Dubai | Richemont is an awesome opportunity to develop relevant skills.
If you are strong in planning, persuasion and have the right initiative for the job, then apply for the position of Business Analyst - Customer Service Jobs in Dubai | Richemont at Richemont today!

1- Business Analyst – Customer Service
Job: Full Time
Location: Dubai, UAE

Description:

The successful candidate will join the MEIA EAS team and will be responsible for supporting the Customer Service (CS) domain in SAP (CS, PM, SD modules) and related systems. This role will cover a large & diverse scope, including 16 Maisons across six countries in the MEIA Region.

Job Responsibilities:

• Provide daily support for the CS and CS Retail domain covering all dependent solutions including:
• Solve, track and report issues by communicating with Key Users and the Central EAS team
• Provide workaround solutions to minimize impacts on the business
• Prepare, organize, and coordinate test sessions (including non-regression) during release/maintenance cycles

Job Requirements:

• Degree holder preferably in Computer Science, Software Engineering, or other related disciplines
• In-depth knowledge of CS-related concepts flows, and terminology: retail and wholesale repair flows (registration, diagnostics, service order management, cost estimating, technical processes incl. quality control, billing, logistics); spare parts & supply chain management
• Recognized and successful application support experiences – at least 5 years, specifically in Customer Service domains, preferably in the Luxury sector (watches, jewelry, leather goods)
• Experience in SAP ECC CS, PM, and SD modules is a must

Benefits of working as a Business Analyst - Customer Service Jobs in Dubai | Richemont in Dubai:

● Excellent benefits
● Company offers career progression opportunities
● Advantageous package