Call Center Manager

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills. The goal is to do everything possible to attain goals and achieve great results for our company. Responsibilities: -Develop objectives for the call center’s day-to-day activities.
-Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).
-Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.).
-Assume responsibility of budgeting and tracking expenses.
-Hire, coach and provide training to personnel to maintain high customer service standards.

REQUIREMENTS

Proven experience as call center manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs

PROVISIONS

Employment visa provided. Transportation provided. Housing provided. Medical insurance provided Salary: Negotiable