Chat Support Manager - Remote Work

Chat Support Manager - Remote Work at Liberty Interactive

Liberty Interactive is seeking a dedicated and reliable Chat Support Manager to join our team remotely in Abu Dhabi. As a Mid-to-Senior level professional with at least 6 years of experience in chat support management, you will be responsible for overseeing a team of chat support representatives and ensuring the delivery of exceptional customer service.

Responsibilities: - Manage and lead a team of chat support representatives, providing guidance, support, and training as needed - Monitor chat support operations to ensure efficiency, quality, and customer satisfaction - Develop and implement chat support strategies to improve customer experience and drive business results - Analyze chat support performance metrics, identify trends, and make data-driven decisions to improve service delivery - Collaborate with other departments to optimize cross-functional processes and enhance overall customer experience - Stay up-to-date on industry best practices and trends in chat support management

Requirements: - Bachelor's degree in a related field - Proven experience in chat support management, preferably in a remote work setting - Strong leadership skills and ability to motivate and inspire team members - Excellent communication and interpersonal skills - Ability to work effectively in a fast-paced and dynamic environment - Proficiency in chat support tools and technology - Teamwork and strategic planning skills - Ability to adapt to changing priorities and business needs

Benefits: - Employee discounts - Dental insurance - Training & professional development opportunities

Working Environment: At Liberty Interactive, we cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive and collaborative work environment where every team member has the opportunity to grow and excel.

Equality Opportunity Statement: Liberty Interactive is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, or veteran status.

Deadline to Apply: April 11, 2024

Join our team and be a part of a dynamic and innovative company that values your skills and contributions as a Chat Support Manager!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.