Chat Support Manager - Remote Work

Job Description:

We are seeking a Chat Support Manager to join our team at Tenet Healthcare. This is a remote work position based in Dubai, UAE. As a Chat Support Manager, you will be responsible for managing a team of chat support specialists who provide assistance to customers through online chat platforms.

Responsibilities: - Lead and supervise a team of chat support specialists, ensuring they are meeting performance metrics and delivering exceptional customer service - Develop and implement chat support strategies to improve efficiency and customer satisfaction - Monitor chat interactions to ensure quality and provide feedback to team members - Train new team members on chat support procedures and best practices - Collaborate with other departments to address customer issues and improve processes - Analyze chat support data and generate reports to track performance and identify areas for improvement - Stay up-to-date on industry trends and best practices in chat support technology

Requirements: - At least 6 years of experience in customer service, with a focus on chat support - Proven experience in managing a team of chat support specialists - Strong communication and interpersonal skills - Motivated and hardworking with a passion for delivering exceptional customer service - Attention to detail and ability to innovate solutions - Bachelor's degree in a related field preferred

Benefits: - Travel and spending expenses covered - Retirement plan options - Visa sponsorship available

Working Environment: At Tenet Healthcare, we believe in aligning our work with a greater purpose, contributing to a meaningful mission of providing quality healthcare services to our community. Join our team and make a difference in the lives of others.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Tenet Healthcare is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.