Client Support Associate - Remote Work

As a Client Support Associate at Etihad Airways, you will be responsible for providing exceptional customer service and resolving inquiries and issues for our clients remotely. You will serve as the main point of contact for customers, ensuring that their needs are met efficiently and effectively. This position requires a high level of professionalism, attention to detail, and the ability to work independently.

Responsibilities: - Respond to customer inquiries and resolve issues via phone, email, and chat - Manage customer accounts and ensure accurate information is maintained - Collaborate with other departments to ensure seamless customer service - Document all client interactions and maintain accurate records - Proactively identify opportunities to improve customer satisfaction - Stay up-to-date on company policies and procedures to provide accurate information to clients

Requirements: - Bachelor's degree preferred - Minimum of 4 years of experience in a customer service or client support role - Hardworking and independent personality traits - Strong attention to detail and analytical skills - Excellent communication skills both written and verbal - Ability to work in a fast-paced environment and multitask effectively - Knowledge of airline industry practices and procedures a plus

Benefits: - Free accommodation - Joining Bonus - Paid Time Off (PTO)

Working Environment: At Etihad Airways, we empower our employees to take ownership and make impactful decisions. You will have the opportunity to work in a collaborative and supportive environment where your contributions are valued.

Equal Opportunity Statement: Etihad Airways is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.