Client Support Officer - Remote Work

As a Client Support Officer at Cummins, you will be responsible for providing remote assistance and support to our valued clients in Abu Dhabi, AE. This entry-level position is perfect for individuals who are driven and independent, with a passion for delivering exceptional customer service.

Responsibilities: 1. Respond to client inquiries and provide timely and accurate solutions via phone, email, or chat. 2. Manage client accounts and maintain a positive relationship with each client. 3. Conduct research to understand client needs and provide relevant product or service information. 4. Collaborate with internal teams to resolve client issues and escalate complex cases as needed. 5. Generate reports on client interactions and feedback to improve service quality. 6. Stay up-to-date on company products, services, and industry trends to better assist clients. 7. Develop a thorough understanding of client support processes and systems to optimize efficiency.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field. 2. 1 year of experience in customer service or client support roles preferred. 3. Excellent communication skills and the ability to build rapport with clients. 4. Strong time management skills and the ability to prioritize tasks effectively. 5. Proficiency in research and problem-solving. 6. Proficient in Microsoft Office Suite and CRM software. 7. Ability to work independently and as part of a team.

Benefits: 1. Life insurance coverage. 2. Retirement plan options. 3. Opportunities for travel and professional development.

Working Environment: At Cummins, we thrive in an environment that embraces and navigates change seamlessly. We encourage our employees to adapt to challenges and opportunities in a supportive and collaborative setting.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: Cummins is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.