Client Support Specialist - Remote Work

Job Description:

AGCO is seeking a dedicated and resilient Client Support Specialist to join our team in a remote work position based in Dubai, UAE. As a Client Support Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and success with our products and services.

Responsibilities: - Deliver high-quality support to clients via phone, email, and other communication channels - Troubleshoot and resolve client issues in a timely and efficient manner - Act as the primary point of contact for client inquiries and escalations - Collaborate with internal teams to address client concerns and improve overall client experience - Conduct research to better understand client needs and preferences - Provide product demonstrations and training to clients as needed - Maintain accurate records of client interactions and transactions - Continuously seek opportunities to enhance client satisfaction and retention

Requirements: - Bachelor's degree in a related field - Minimum of 3 years of experience in a customer support role - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Excellent problem-solving and decision-making abilities - Proficiency in Microsoft Office and customer relationship management (CRM) software - Strong cooperation skills and a proactive attitude - Ability to conduct in-depth research to address client inquiries and issues

Personality Traits: - Dedicated - Resilient

Soft Skills: - Cooperation - Research

Benefits: - Dental insurance - Disability insurance - Training & professional development opportunities

Working Environment: At AGCO, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to making a positive impact on the environment through our daily operations and initiatives.

Equal Opportunity Statement: AGCO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.