Contact Center Associate - Remote Work

Job Description:

HD Supply Holdings is seeking a Contact Center Associate to join our team in Dubai, AE. This is a full-time remote work position suitable for individuals at the entry-level of their career with 0 years of experience. As a Contact Center Associate, you will be responsible for providing exceptional customer service and support to our clients through various communication channels, including phone, email, and chat.

Responsibilities: 1. Respond to customer inquiries and concerns in a timely and professional manner. 2. Assist customers with product information, pricing, and order processing. 3. Resolve customer complaints and issues effectively, escalating when necessary. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other team members to ensure customer satisfaction. 6. Follow company guidelines and policies when addressing customer needs. 7. Meet and exceed productivity and quality standards set by the company. 8. Participate in ongoing training and development to enhance customer service skills.

Requirements: 1. Passionate about providing excellent customer service. 2. Resourceful in finding solutions to customer problems. 3. Demonstrated leadership skills in a team environment. 4. Ability to manage people effectively in a fast-paced setting. 5. Strong communication and interpersonal skills. 6. Proficient in using customer service software and Microsoft Office applications. 7. High school diploma or equivalent required. 8. Must have a reliable internet connection and home office setup for remote work.

Benefits: 1. Free food provided during working hours. 2. Training and professional development opportunities. 3. Paid overtime for additional hours worked beyond the standard schedule.

Working Environment: At HD Supply Holdings, employees flourish in a culture that embraces change and responds resiliently to challenges. We value diversity, creativity, and collaboration in all aspects of our work.

Equal Opportunity Statement: HD Supply Holdings is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.