Contact Center Officer - Remote Work

Job Description:

Regions Financial is seeking a Contact Center Officer to join our team in Dubai, UAE. This is a remote work position with a full-time schedule. The ideal candidate will be at the Associate level with at least 2 years of experience in a similar role.

Responsibilities: - Handle incoming calls and emails from customers, providing assistance and resolving issues in a timely and professional manner - Conduct research to provide accurate information and solutions to customer inquiries - Use time management skills to prioritize tasks and meet deadlines - Collaborate with team members to ensure a seamless customer experience - Maintain a high level of customer service and professionalism at all times

Requirements: - Independent and dedicated individual with a strong work ethic - Excellent time management skills to effectively prioritize tasks and meet deadlines - Ability to conduct thorough research to provide accurate information to customers - Strong communication skills, both verbal and written - Proficiency in Microsoft Office and other relevant software

Benefits: - Retirement plan - Travel opportunities - Remote work flexibility

Working Environment: At Regions Financial, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team is dedicated to providing exceptional service to our customers while fostering a collaborative and supportive work environment.

Equal Opportunity Statement: Regions Financial is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment. Applications from individuals of all backgrounds are encouraged to apply.

Deadline to Apply: July 1, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.