Control Room Officer

Role Purpose:

The incumbent is responsible for overall monitoring and tracking of all the vehicles in the fleet, generating reports and responding to the client, government or individual complaints.

Accountabilities:

• vehicle movements in Control room using the company fleet management portal.
• driving violation instances (idling, over speeding, harsh braking, harsh acceleration, late dispatch, out of zone movements etc.)
• proactive steps to alert drivers in case of violations.
• quick responses when an incident is reported for vehicle tracks, Route, violations etc.
• each instance of violations to the designated persons by email, phone call or SMS depending on violation severity and urgency level and in accordance with the established list.
• daily and weekly reports to send to the assigned Manager according to the agreed set of reports on vehicle daily movements, time spent at each location, routes for each trip, safety reports, driver reports, events reports, etc. Each report will be sent to the designated Manager.
• the reports and bring to the notice of the concerned any violations or deviations from the established procedures/guidelines.
• Sure the system is running perfectly, no loss of data, delays, fleet information is always accurate
• Monitor and track the movements of the entire fleet.
• Create routes on each vehicle according to their specific task.
• Generate daily reports, (Tracking reports, Weight reports, Tonnage reports, and Daily Notification reports) to be submitted to the client.
• Respond to the complaints or incident on a daily basis to ensure client satisfaction.
• Dispatch vehicles according to their specific incident location to resolve the issue.
• Create different kind of maps as needed by the operations.
• Assist the drivers and operations staff on the navigation to reach their destination if needed.
• Create geo fence on each sector to monitor the daily waste collection activities.
• Review daily the vehicle history track to ensure the driver compliance based on their respective allocation.
• Collect, analyze and compare data that are being interpreted for operational planning purposes.
• Assist the Operations Excellence officer in any other related tasks.

Job Requirements

Qualification & Experience

• Diploma or bachelor’s degree
• Experience in control room monitoring/tracking, Call center: 1-3 years (preferred)

Knowledge & Skills

• Knowledge in GIS, Fleet Operation, Routing, Geofencing, Navigation and Waste Management System (WMS).
• Ability to clearly understand the objective of Vehicle Tracking System control operations objective.
• Computer Literate (Charts, Analysis, Excel, PowerPoint, Word, Google Applications etc.
• Software and reporting knowledge will be an advantage.
• Understanding to read statistical information.
• Proficiency in written and spoken English is a must.
• Communicate effectively with the Company staff, drivers and contractors.
• Analytical Skills.
• Customer focus.
• Problem solving.
• Communication Skills.
• Teamwork.