Customer Care Executive

Job Description

1. Greets patients or their families and finds out the nature of their enquiry.
2. Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
3. Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
4. Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
5. Communicates all information to Floor Supervisor on daily basis.
6. Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment, timely & prompt assistance, optimizing waiting time. Provide adequate information as & when required.
7. Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
8. Investigates patient/visitor concerns and implements appropriate courses of action.
9. To ensure appropriate Billing of Service rendered by patient through HIS.
10. Keeps accurate records of discussions or correspondence with customers.
11. Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.
12. Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.
13. Provide communication support-assist colleagues, including clinicians and nurses in communicating with patients who have language barriers preventing smooth flow of information, in clinic setting or otherwise, as applicable.