Customer Care Officer - Remote Work

Job Description:

Textron is seeking a highly motivated and passionate Customer Care Officer to join our dynamic team on a remote basis in Abu Dhabi. As a Customer Care Officer, you will be responsible for providing exceptional customer service and support to our clients. This role is crucial in building and maintaining positive relationships with our customers, ensuring their satisfaction and loyalty to the company.

Responsibilities: 1. Handle customer inquiries and provide accurate information about products and services. 2. Resolve customer complaints in a professional and timely manner. 3. Process orders, refunds, and exchanges efficiently. 4. Communicate with customers via phone, email, and chat to address their needs. 5. Collaborate with other departments to ensure customer satisfaction and resolve issues. 6. Maintain customer records and update information in the database. 7. Monitor customer feedback and insights to improve service quality.

Requirements: 1. 4 years of experience in customer service or a related field. 2. Excellent communication skills and a customer-centric approach. 3. Strong negotiation and decision-making skills. 4. Ability to work remotely and adapt to a fast-paced environment. 5. Passion for providing exceptional customer care. 6. Adaptable personality with the ability to handle challenging situations.

Benefits: 1. Parental leave for new parents. 2. Company-provided equipment for remote work. 3. Training and professional development opportunities. 4. Be part of a company that pioneers change and sets industry benchmarks.

Equal Opportunity Statement: Textron is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 6, 2024

If you meet the requirements and are passionate about delivering exceptional customer service, we encourage you to apply for the Customer Care Officer position at Textron. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.