Customer Engagement Director

The job posting is outdated and position may be filled

Job Alert

You will be updated with latest job alerts via email Valid email field required Send jobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required Send jobs

Responsibilities:
• Create plans to reduce order compensations and refunds through root cause analysis and resolution. Create a user toolkit to quantity, classify and instantly resolve customer issues.
• Set up strategies to review and improve the experience of highly defected orders. Set up a defect orders monitoring and resolution process.
• Set up campaigns for subscription and meal plan business to increase per user revenue, improve renewal rate and reduce churn.
• Lead the requirements and implementation of the CRM system. Set up flags, triggers and functionalities based on customer behavior and journey data points.
• Set up a next best action strategy to increase revenue and reduce churn.
• To be responsible for setting up a business wide customer engagement strategy, creating customer wow moments to improve NPS, CSAT and churn scores.
• Create customer profiling and customer segmentation for Kitopi’s customer base.
• Create targeted campaigns based on data to upsell and cross sell across brands.
• Work with data science team to create a churn prediction model. Set up strategies to reduce churn through proactive and reactive retention activities.

Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.

Mobile number required Country code required

Select the problem *

• It’s offensive or discriminatory
• Fake Job, Asking for money
• Company, location or job details are inaccurate
• It’s an advertisement
• Other

Select minimum one category Minimum 20 characters required

About Drjobs.ae

Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job has emerged as the UAE premier job portal, attracting thousands of job seekers every day in UAE.

Customize Consent Preferences

Always Active

Analytics

Advertisement