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for answering customer calls, emails and chats, implementing initiatives, and providing the customer with professional customer service.
· to provide customer suggestions to the Supervisor with prudence in order to maintain, and enhance company image
• Make sure the customer is been provided with the right information.
• Researching required information using available resources. 'Knowledge Management' in Sales Force
• Provide one-reply resolution to all customers whenever possible.
• Capture each and every customer interaction on the system.
• Ensure high-level customer service.
• Following up on complicated customer emails/chats where required.
• Take ownership of each call/email/chat
.• Enhance revenue by providing sales assistance through the use of basic, cross-selling, and up-selling sales techniques.
• Update him/herself with the product knowledge, and interactive Voice Response (IVR).
• Support Customer Hub Operation team.
• Works effectively within the team and contributes to a healthy team-oriented environment.
• Complete assigned tasks within given deadlines.
• Working in the shifts assigned to him/her by the line manager based on the business needs.
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