Customer Service Assistant

Job Description

• Manage social media accounts to promote products/services and engage with customers.
• Create and schedule posts, including product promotions, company updates, and customer testimonials.
• Monitor social media channels for comments, messages, and reviews, and respond appropriately.
• Assist with inquiries from customers, clients and colleagues in a professional and timely manner.
• Provide accurate information about products, services, pricing, and company policies.
• Accurately record and update customer information, interactions, and transactions in the company database.
• Maintain organized filing systems for documents and records.
• Support the sales team in preparing sales presentations and materials during exhibition shows.
• Perform general admin and other tasks as assigned.
• Coordinate with the Sales Manager directly.

Skills

• Communication
• Organization
• Customer service
• Sales understanding
• Computer skills
• Attention to detail
• Adaptability
• Teamwork

Preferred Candidate

Career Level

Entry Level

Years of Experience

Min: 1

Residence Location

Dubai,United Arab Emirates

Gender

Female

Nationality

Philippines

Degree

High school or equivalent