Customer Service Assistant

OCTA Develop is a versatile organization providing Dynamic Innovative Solutions for the Property Development & Investment sectors such as Exclusive Developer Representation, Luxury Branded Residences, Turnkey Property Development, and Advisory Consultation.

Introduced by Fawaz Sous to the United Arab Emirates & International Markets, our team is backed by a wealth of experience and network in the real estate sector, enabling them to deliver results above and beyond expectations, minimize risk, improve efficiency & maximize profitability throughout any development lifecycle.

Our team is our number one priority, and we want to make sure we surround ourselves with the best talent to continue going from strength to strength, transforming the real estate market across the globe. We are on the lookout for a Customer Service Assistant (UAE National) to support our Operations team.

What will be your responsibilities

• Support in streamlining operations for each real estate project, identifying areas for improvement and implementing efficient processes.
• Support in the correct drafting of Sale-Purchase Agreements (SPA's), Unit Reservation Forms (URF's), Customer Documentations and ensuring compliance with internal processes.
• Execute compliance with sales processes, communicating new policies, and maintaining adherence to turn-around time requirements.
• Diligently carry out the documentation process, ensuring all necessary forms, agreements, and buyer details adhere to the required guidelines.
• Ensuring compliance at the executive level and maintaining accurate and complete documentation for clients.
• Diligently follow the departmental policies, procedures, and processes, including SLAs and an Authority Matrix, ensuring strict adherence and implementation.
• Ensure follow up with sales teams to address units that have not made the required down payment or have incomplete documentation and collaborate with the internal team to issue termination notices when necessary.
• Provide regular reports to senior management, summarizing overall dues, pending deals, cancellations, and post-sales approvals.

What are we looking for

• 1-2 years of experience in a Data Entry / Administrator / Customer Service role

What We Offer

• Exciting, fun, fast-paced and collaborative work environment
• A team invested in you personally and professionally