Customer Service Assistant - Hiring Fast

We are on the lookout for an organized Customer Service Assistant to join our productive team at Company Confidential in Ras al-Khaimah.
Growing your career as a Full Time Customer Service Assistant is a terrific opportunity to develop competitive skills.
If you are strong in planning, persuasion and have the right initiative for the job, then apply for the position of Customer Service Assistant at Company Confidential today!

While some Customer Service Assistants will work with customers face to face, others, such as Contact Centre employees, will primarily liaise with customers over the phone. For those in specialist organisations, such as working on an IT helpdesk, email and other online tools will often be used as the main form of communication. Most roles will require a combination of these communication methods, so being confident and having excellent communication skills is vitally important. A Customer Service Assistant role will often include a combination of the following tasks: Answering customer enquirers or passing them on to the appropriate department.
Giving information and helping to solve customer problems.
Selling products and taking orders.
Arranging services for customers, for example, booking hotel rooms or arranging car hire.
Processing complaints and, if appropriate, issuing refunds.
Taking information from customers and entering it on a database.
Taking payments by cash, cheque or credit card.
Making sure that the customers experience is a positive one.
Effective Customer Service Assistants can often quickly progress to a Customer Services Manager position where they would be responsible for managing a team of Customer Services Assistants. Skills and personal qualities
Customer Service Assistants are often the first point of contact a customer has with an organisation, so it is essential for them to create a good impression. Thus, they need to be polite and approachable, confident and have the ability to remain patient and calm in difficult or stressful situations. Problem-solving skills and having the ability to think quickly and outside the box, follow instructions, work as a team and work on initiative are also very desirable skills.

REQUIREMENTS

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.

PROVISIONS

Medical insurance provided . Accommodation provided Salary: AED 5000

Benefits of working as a Customer Service Assistant in Ras al-Khaimah:

● Excellent benefits
● Opportunities to grow
● Advantageous package