Customer Service Associate - Remote Work

Job Description:

INTL FCStone is currently seeking a passionate and confident Customer Service Associate to join our team on a remote basis in Dubai. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and issues are resolved in a timely manner.

Key Responsibilities: - Communicating with customers via phone, email, and chat to address inquiries, resolve issues, and provide assistance - Maintaining a high level of product knowledge to effectively answer customer questions and provide solutions - Processing customer orders, returns, and exchanges in a timely and accurate manner - Collaborating with other team members to ensure a seamless customer experience - Identifying opportunities for process improvement and making recommendations to management - Providing feedback to the product development team based on customer interactions

Requirements: - Bachelor's degree in Business, Marketing, or related field - Minimum of 3 years of experience in a customer service role - Excellent communication skills, both written and verbal - Strong critical thinking and problem-solving skills - Ability to work independently and as part of a team - Proficient in Microsoft Office Suite and CRM software - Ability to multitask and prioritize effectively in a fast-paced environment - Fluency in English (additional languages are a plus)

Benefit Package: - Company transportation - Vision insurance - Medical coverage

Working Environment: At INTL FCStone, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing the highest level of service and support to our clients. We encourage collaboration, innovation, and a customer-centric approach in everything we do.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: INTL FCStone is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.