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• You will be responsible for installations, start-ups, preventive maintenance, troubleshooting, repairs, and updates/upgrades of all products within your area of expertise and assist with other products under supervision.
• You will follow operative advice of the Customer Care Center and execute all service activities assigned to you in an adequate and appropriate manner.
• You will support established service processes and ensure optimal performance in all activities within your area of responsibility.
• You will manage escalations of incidents according to the defined parameters and inform the Customer care Center on all escalated issues.
• You will be responsible for reporting any customer complaints with proper documentation.
• You will ensure the proper use of tool & test equipment and report the usage on any related service report.
• You will follow national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthineers.
• You will drive highest customer satisfaction, in particular within the framework of Siemens Healthineers, Customer Services.
• You will ensure that all responsibilities and jobs are performed as cost-effectively as possible, taking profitability into account.
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Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job has emerged as the UAE premier job portal, attracting thousands of job seekers every day in UAE.
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