Customer Service Officer - Remote Work

Kimberly-Clark is seeking a motivated and adaptable Customer Service Officer to join our remote team in Abu Dhabi, AE. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our clients via phone, email, and other digital communication channels.

Responsibilities: - Responding to customer inquiries and resolving issues in a timely and professional manner - Handling customer complaints and escalations with empathy and efficiency - Providing product information and recommendations to customers - Processing orders, returns, and exchanges accurately - Collaborating with other departments to ensure customer satisfaction - Maintaining a high level of product knowledge and staying up-to-date on industry trends - Implementing innovative solutions to improve the customer experience - Meeting or exceeding customer service metrics and goals

Requirements: - 1 year of experience in a customer service role - Strong communication and interpersonal skills - Adaptable and resilient personality traits - Excellent presentation and problem-solving skills - Proficiency in Microsoft Office and CRM software - Ability to work independently and as part of a team - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Life insurance - Paid sick leave - Disability insurance

Working Environment: At Kimberly-Clark, we strive to cultivate a sense of ownership and responsibility at every level. Our remote team works collaboratively and supports each other to achieve our goals.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Kimberly-Clark is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.