Customer Service Officer - Remote Work

Job Description:

Emirates Steel, a leading steel manufacturer based in Abu Dhabi, is seeking a dedicated Customer Service Officer to join our team on a full-time basis. This position offers the opportunity to work remotely, providing flexibility and convenience for the right candidate. As an Associate Level Customer Service Officer, you will be responsible for ensuring the highest level of customer satisfaction through efficient and effective communication and problem-solving.

Responsibilities: 1. Manage incoming customer inquiries via phone, email, and chat in a professional and timely manner. 2. Resolve customer complaints and issues with empathy and understanding, striving to exceed expectations. 3. Maintain accurate records of all customer interactions and transactions. 4. Collaborate with other departments to address customer needs and ensure a seamless experience. 5. Provide product information and assistance to customers to support purchasing decisions. 6. Identify trends in customer feedback to improve processes and enhance customer satisfaction. 7. Uphold company policies and procedures while delivering exceptional customer service. 8. Stay informed about industry trends and developments to better assist customers.

Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Reliable and passionate about providing excellent customer service. 3. Excellent communication skills, both written and verbal. 4. Strong emotional intelligence to effectively manage challenging situations. 5. Proven ability to work independently and as part of a team. 6. Proficiency in using customer service software and tools. 7. Bachelor's degree in business administration or a related field is preferred.

Benefits: - Parental leave for both new mothers and fathers. - Profit sharing opportunities based on company performance. - Visa sponsorship for eligible candidates.

Working Environment: At Emirates Steel, we empower our employees to take ownership of their roles and make impactful decisions that contribute to the success of the company. We foster a supportive and inclusive work environment that values diversity and innovation.

Equal Opportunity Statement: Emirates Steel is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to providing a fair and inclusive workplace for all employees.

Deadline to apply: 2024-07-01

Join our team and be a part of a dynamic and growing company that values its employees and customers alike. Apply now to become a Customer Service Officer at Emirates Steel.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.