Customer Service Representative

Maintain a thorough understanding of company products and services to effectively assist customers.

Process customer orders and handle returns or exchanges efficiently.

Identify and escalate customer issues to appropriate departments for resolution.

Maintain accurate customer records and update information as necessary.

Collaborate with team members to ensure seamless customer experiences.

Assist with administrative tasks such as filing, data entry, and document preparation.

Adhere to company policies and procedures to ensure compliance and customer satisfaction.

Proactively seek opportunities to improve customer satisfaction and loyalty.