Customer Service Representative cum Receptionist

Department: Operations

Division: Office Administration & Operations

Reports to: Operations Supervisor

Purpose

We are seeking a highly motivated and customer-focused individual to join our growing team as a Customer Relations Agent & Office Receptionist. You will play a dual role, serving as the first point of contact for both our customers and visitors, ensuring a positive and professional experience for everyone.

What You'll Do

Customer Relations:

• Respond to customer inquiries via phone, email, and face-to-face interaction
• Provide accurate and timely information on products, services, pricing, shipping, and delivery
• Effectively resolve customer complaints and concerns, ensuring a positive outcome
• Maintain accurate records of customer interactions and transactions
• Update and manage the customer database using a CRM system
• Collaborate and communicate effectively with internal departments to address customer needs
• Follow up on customer interactions and update the company system for future reference
• Identify and convert potential sales opportunities from customer inquiries

Office Receptionist:

• Greet visitors and guests in a professional and courteous manner
• Direct visitors to the appropriate team members or departments
• Manage the reception area, ensuring a clean, organized, and welcoming environment
• Answer and screen incoming phone calls, directing them to the appropriate personnel
• Manage the visitor logbook and issue visitor badges when necessary
• Schedule appointments and meetings for the Operations Manager (if applicable)
• Handle mail and deliveries, ensuring timely distribution
• Order and maintain office supplies
• Perform other administrative duties as assigned

About You

Education and Certification

• Degree or college diploma in a relevant field (preferred)

Knowledge and Skills

• Must have excellent communication skills (writing, speaking, e-mails)
• Knowledge of customer service principles and practices
• Knowledge of relevant computer application
• Familiar with CRM systems and practices

Experience

• Minimum 3+ years of experience in customer service or a related field
• Excellent written, verbal, and email communication skills
• Strong understanding of customer service principles and practices
• Proficiency in relevant computer applications (MS Office Suite, CRM systems)
• Excellent time management and organizational skills
• Ability to learn and adapt to new procedures and technologies
• Professional and courteous demeanor

We aim to be one of the most innovative and trusted supply chain partners. Our mission at Elite is simple: to provide high-quality services for our valued clients. Our team goes above and beyond to cater to each project's specific needs.

Our quality is backed by ISO certification:

• ISO 9001-2015

We have a distinct culture and teams of passionate individuals wanting to create something better for our clients, our colleagues, and the community we operate in. Our daily decisions are anchored by our core values: Trust, Customer Centricity, Innovation, Action-Bias, and Excellence.

Elite Co is an equal opportunity employer that is committed to diversity, that individual talent has unique abilities, and we value our differences. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by the applicable law.