Customer Service Representative - Remote Work

Job Description:

Dollar Tree is seeking a motivated and dedicated Customer Service Representative to join our team in Abu Dhabi, AE on a remote basis. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services.

Responsibilities: 1. Answer incoming customer inquiries via phone, email, and chat in a professional and courteous manner. 2. Resolve customer complaints and issues in a timely and efficient manner. 3. Provide product and service information to customers. 4. Process orders, returns, and exchanges. 5. Handle customer refunds and credits. 6. Assist customers with tracking orders and resolving shipping issues. 7. Collaborate with internal teams to address customer concerns and improve overall customer satisfaction. 8. Maintain accurate customer records and documentation. 9. Meet and exceed customer service goals and targets. 10. Continuously improve customer service skills and knowledge through ongoing training and development opportunities.

Requirements: 1. Minimum of 3 years of experience in a customer service role. 2. Excellent communication skills and a strong customer service orientation. 3. Strong interpersonal skills and the ability to effectively manage relationships with customers. 4. Proficiency in Microsoft Office and knowledge of CRM systems. 5. Ability to work independently and as part of a remote team. 6. Motivated and dedicated to delivering exceptional customer service. 7. Strong people management and negotiation skills. 8. Ability to multitask and prioritize in a fast-paced environment. 9. High school diploma or equivalent required.

Benefits: 1. Company transportation for onsite meetings and events. 2. Paid Time Off (PTO) for vacations and personal time. 3. Company-provided equipment for remote work.

Working Environment: At Dollar Tree, we encourage a spirit of exploration and taking calculated risks for growth. Our team is dedicated to providing the best customer service experience possible while fostering a collaborative and supportive work environment.

Equal Opportunity Statement: Dollar Tree is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: Interested candidates should apply by July 1, 2024. Apply now to join our team as a Customer Service Representative and play a key role in providing exceptional service to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.