Customer Service Spare Parts Coordinator

Responsibilities

• Operational assistance to the Head of Customer Service and Sales Team
• Organisation and control of service contracts
• Handling of service requests
• Arranging of service attendances
• Coordinate training for Customer Service staff with Head of Customer Service
• Coordination of local spare parts stock in co-ordination with Head of Customer Service
• Chase customers for payments in co-ordination with Head of Customer Service
• Assure technical support to customers, engineers, the service stations and the sales department
• Pro-active approach of services and customers support
• Issuing and checking of stage invoices
• Planning of engineer pool
• Preparation of project specific documentation such as method statements, risk analyses etc.
• Monitoring of debitors accounts and active collection of outstanding invoices together with accounts department.
• Journal duty at weekends and bank holidays
• Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM’s, emails, etc.
• Support of commissioning jobs in the area of the service station

Competencies

• Operational assistance to the Head of Customer Service and Sales Team
• Organisation and control of service contracts
• Handling of service requests
• Arranging of service attendances
• Coordinate training for Customer Service staff with Head of Customer Service
• Coordination of local spare parts stock in co-ordination with Head of Customer Service
• Improve customer relationship in co-ordination with Head of Customer Service
• Chase customers for payments in co-ordination with Head of Customer Service
• Assure technical support to customers, engineers, the service stations and the sales department
• Pro-active approach of services and customers support
• Issuing and checking of stage invoices
• Planning of engineer pool
• Preparation of project specific documentation such as method statements, risk analyses etc.
• Monitoring of debitors accounts and active collection of outstanding invoices together with accounts department

• Journal duty at weekends and bank holidays
• Checking and follow up of work reports
• Checking and signing of hour reports
• Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM’s, emails, etc.
• Support of commissioning jobs in the area of the service station
• Assist Head of Customer Service with HR Planning
• Working according to rules with internal software

Our Offer

• Ability to multi-task while completing work in a competent and professional manner
• Excellent communication skills (English written and spoken)
• German language skills would be a great advantage
• Good knowledge in MS-Office
• Team Player