Customer Supply Chain Lead

Position Title: Customer Supply Chain Lead

Position Type: Regular - Full-Time ​

Requisition ID: 30008 

We are passionate about potatoes. But we’re even more passionate about our People!

McCain knows the importance that food plays in people's lives – the power it has to bring people, families and communities together. That is why our purpose is celebrating real connections through delicious, planet-friendly food. We are customer obsessed. We do this by succeeding together with our teams, business and community partners around the world because we know when we work and grow together, we succeed together. Be a part of our family!

Job purpose:

In striving for successful and sustainable growth with our customers in The Middle East region, McCain Middle East is providing an opportunity to join the supply chain team as “Customer Supply Chain Lead “.

You'll drive all operational improvements activities with key internal and external stakeholders to deliver the required customers and markets’ needs, in line with the Customer Obsession leadership principles to ensure a sustainable operational value creation with top key customers. That will go in parallel with focusing on shared KPIs to maintain operational efficiencies at all levels.

It is important to include balance between the aforementioned scope and focusing on all operational deliverable tasks for “Order to Cash “cycle starting from order processing to product delivery for top key customers using internal and external systems, in addition to attending and responding adequately to customer needs and complaints to maintain the required speed to market attitude.

Key Responsibilities:

Customer Centricity responsibility

• Improve top customers’ operational experience – interface, services and support, order fulfillment, transparent communication, and feedback & continuous improvements - throughout seamless multiple supply chain touch points during pre-order, order and after product delivery phases.
• Operational customer relationship management by cultivating strong relationship initiatives, agreements, and communication to increase efficiency and effectiveness with internal and external stakeholders.
• Personalize, customize, and govern top customers’ experience by identifying customers preferences and requirements by building up and continuous reviews of effective SLAs.
• Measure and analyze customers’ operational matrix performance throughout identifying and agreeing with top customers on aligned and shared best practice scorecard measures.
• Continuous operational improvements by working closely with top customers to identify operational possible gaps, generate common and viable action plans to increase operational efficiencies throughout the chain.
• Be the “Customer Voice” in any internal activities and meetings related to top customers topics (NPDs, relaunches, logistics needs, regulatory requests …etc)

Operational responsibility

• Responsible for “Order to Cash” operational & system related activities and deliverables – from receiving customer orders to product delivery – to meet market and customer needs to avoid any stockouts in markets or overstocking.
• Key communicators with sourcing units, shipping forwarders and documents 3pls to close full delivery cycle for top customers
• Attend and respond to customer queries and complaints.

About You :

• Bachelor’s Degree in the field of Supply Chain, Finance, Business, or other related fields
• 3+ years of work experience in the Fast-Moving Consumer Goods (FMCG) industry or equivalent industry experience
• Experience in foods sector market dynamics,
• Customer facing experience with clear customer-oriented mindset.
• Knowledge of Supply Chain, international logistics and S&OP process
• Affinity with different supply chain operating models / systems / technologies,
• Strong knowledge of MS office, especially Excel and PPT while “PBI” is highly recommended.
• Project management experience is a plus.
• Self-independent, self-motivator, viable ideas initiator and cost cautiousness
• Customers & Stakeholders-oriented:
• Priority management “balancing and navigating between different interests of multiple stakeholders”.
• Strong communication skills: accurate, convincing, persuasive and interpersonal skills
• Paying attention to logistics and market dynamics with the ability to extract meaningful insights for customers.
• Organized personality to balance between customer facing and operational tasks,
• Strong analytical skills: conveying messages rather than data
• Sensitive knowledge of international trades barriers and impactors,
• Confidence in navigating multi-region and multi-cultural nuances.
• Excellent written and verbal communication skills in English while Arabic and French are plus
• Mobility: willingness to travel (travels are required: 15%).

What we offer:

• Opportunity to be a part of a global iconic brand, fun & high performing team
• Competitive salary and attractive benefits
• Support of the supervisor and team in professional adaptation
• Opportunity to work independently in a challenging and international environment
• Friendly atmosphere

Why join the McCain family?

• Work with and learn from passionate leaders
• Our core values – Family, Authentic, Trusted and Quality – shine through every day, in everything we do
• Your experience at McCain is what you make of it – ask questions, network, take advantage of the opportunity to learn from our professionals.

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