Customer Support Agent

icon building Company : Wahed Projects
icon briefcase Job Type : Full Time
icon geo-alt Sharjah

Number of Applicants

 : 

000+

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Job Description - Customer Support Agent

  • First point of contact for our clients on live chats, calls and support emails
  • Ensures that all communication is compliant with financial regulations. This is absolutely top priority
  • Comfortable in taking full ownership of client experience and support
  • Candidates will be trained to be able to provide the necessary support to clients without breaching any regulatory restrictions. The candidate must always
  • best practices
  • Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing etc)
  • Ensures that open tickets are closed within the approved SLA's
  • Proactively find new ways to improve efficiency and overall processes
  • Provide regular updates and reports to management on performance
  • Ability to multitask and meet tight deadlines
Original job Customer Support Agent posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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