Customer Support Assistant - Remote Work

Job description: As a Customer Support Assistant at Fiserv, you will be responsible for providing remote assistance to customers, ensuring their inquiries and issues are resolved in a timely and efficient manner. You will be the first point of contact for customers, representing the company and striving to provide excellent service at all times.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and courteous manner - Assist customers with technical issues, troubleshooting software problems, and providing solutions - Document all customer interactions and resolutions accurately in the company's CRM system - Collaborate with internal teams to escalate and resolve complex customer issues - Stay updated on product knowledge and industry trends to better assist customers - Identify opportunities for improvement in customer support processes and provide feedback to management - Meet and exceed individual and team performance metrics

Requirements: - 3 years of experience in customer support or a related field - Strong communication skills and the ability to remain calm under pressure - Driven and resilient personality traits - Strong problem-solving skills and the ability to think innovatively - Adaptability to rapidly changing environments and technologies - Proficiency in CRM systems and Microsoft Office suite - High school diploma or equivalent required, bachelor's degree preferred

Benefits: - Gym membership - Disability insurance - Life insurance

Working environment: At Fiserv, we provide a dynamic workplace that values teamwork, fosters innovation, and encourages shared success. We believe in creating a supportive and inclusive work environment where employees can thrive and grow in their careers.

Equal opportunity statement: Fiserv is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.