We are hiring a hardworking Customer Support & Services Junior Officer Jobs In Dubai to join our passionate team at Juma Al Majid Holding Group in Dubai.
Growing your career as a Full Time Customer Support & Services Junior Officer Jobs In Dubai is a terrific opportunity to develop competitive skills.
If you are strong in decision-making, presentation and have the right drive for the job, then apply for the position of Customer Support & Services Junior Officer Jobs In Dubai at Juma Al Majid Holding Group today!
Customer Support & Services Junior Officer Jobs In Dubai
Job Description:
- Supports and provides service via toll free, e-mails, live chats, and social media to manage the business’ relationship with customers.
- Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.
- Generates Sales Leads.
- Registers customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.
- Captures customer information, schedules appointments and forward those to the Service Department to assure requested appointments are met.
- Utilizes all product, operational and Contact Center trainings provided to identify voice skills and how to enhance a good telephone presentation.
- Obtains the status of service requests and service history through Oracle Application and informs the customers.
Job Requirements:
- Six months to one year of customer service experience preferred.
- Familiarity with Microsoft Office products and general computer keyboard skills; has to have technical and internet expertise.
- Friendly and courteous telephone manner required.
- Willingness to work on a rotating shift (8:00AM-5:00PM, 09:00AM-6:00PM, 10:00AM-7:00PM, 11:00AM-8:00PM, 8:00AM-8:00PM, 8:00PM-8:00AM) and during holidays.
Benefits of working as a Customer Support & Services Junior Officer Jobs In Dubai in Dubai:
● Company offers great benefits
● Opportunities to grow
● Advantageous package
Salary :
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