Customer Support Specialist - Remote Work

Job Description:

Mubadala Development Company is seeking a dynamic and proactive Customer Support Specialist to join our team on a remote basis. As a Customer Support Specialist, you will be responsible for providing excellent customer service and support to our clients, ensuring their satisfaction and loyalty to our brand.

Responsibilities: - Respond to customer inquiries and provide timely and accurate information via phone, email, and chat - Resolve customer complaints and issues in a professional and efficient manner - Collaborate with internal teams to address customer concerns and improve the overall customer experience - Identify opportunities to upsell products and services to customers - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and industry trends to better assist customers

Requirements: - 4 years of experience in a customer support role - Reliable and energetic personality traits - Strong negotiation and creativity skills - Excellent communication and interpersonal abilities - Ability to work independently and as part of a remote team - Bachelor's degree in Business Administration or related field preferred

Benefits: - Disability insurance - Paid Time Off (PTO) - Training & professional development opportunities

Working Environment: At Mubadala Development Company, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where every team member can thrive and grow.

Equal Opportunity Statement: Mubadala Development Company is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: June 11, 2024

We are excited to welcome a motivated and customer-focused individual to our team. If you meet the requirements and are ready to take on this challenging role, we encourage you to apply before the deadline.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.