Digital Banking Lead

Company : Emirates Islamic

Job Type : Full Time

Dubai

Number of Applicants

:

000+

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Job Description - Digital Banking Lead

Job Description Job Responsibility:
Lead initiatives for Tablet banking to enhance the channels proposition.
Drive projects for ongoing channel enrichment and enhancement that will boost for customer migration, channel usage and business development.
Lead projects and coordinate with other departments ensuring that the project deadline is met.
Publish MIS and monitor channel performance to take key decisions/actions that will improve services and better managed costs
Drive day to day functions with strong emphasis on efficient and uninterrupted services across Channels.
Recommend channel improvements & enhancements (i.e., new features, functions, ideas, & technology) which positively contribute to superior customer experience.
Simplify and improve processes, to reduce discrepancies and improve straight through processing
Take the lead in Projects relating to Digital Channels enhancements and managing overall program delivery with relevant IT, other internal delivery teams, vendors, or external stakeholders
Ensuring project stabilization and handover to / establishment of BAU (Business as Usual) roles
Gear the process for Business Requirement and functional specs documentation, review, analysis & signoff
Stake holders and management expectations to be managed proactively
Participate in end User testing, Signoff & GO LIVE activities (such as end process guides, FAQs, End User training, etc…)
Identify, propose, and implement improved processes and procedures to ensure that the team delivers quality and efficient services to internal and external customers.
Coordinate with different business units, i.e. Technology, Product Development, Branches and Operations to enhance service offering on channels and operational procedures
Job Skills & Qualifications:
Bachelor's degree in relevant field
At least 3 years of experience in Multi-channels, Business or Technology
Project Management skill
What we offer you:
Competitive salary package
Strong emphasis on work-life balance and wellbeing across the bank
World-class Learning & Development platform and career development
Generous annual leave entitlement and Private Healthcare
Preferential banking facilities for employees
About Us EIB Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles. As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career. Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector. We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.