Ecommerce Operations Analyst

MonkiBox E-commerce Operations Role

To apply, click here:

Would you like to be part of a growth story in a fast-growing startup Our mission is to help parents give their children the best start in life by creating meaningful early childhood development experiences. MonkiBox is looking for an E-commerce Operations Analyst to join our ops team who is keen on playing a crucial role in optimizing our e-commerce operations and contributing to our growth story.

WHAT YOU'LL BRING TO THE TEAM:

• Analytical Prowess : You have strong analytical skills, capable of interpreting complex data to make informed decisions and improve operational efficiency.
• Operational Acumen : With an eye for detail, you manage e-commerce operations seamlessly, ensuring processes are optimized and aligned with our business objectives.
• Problem-Solving Skills : Your ability to think critically and creatively helps you to address operational challenges effectively, ensuring smooth e-commerce activities.
• Adaptability and Initiative : As a proactive self-starter, you adapt quickly to changing environments and take the initiative to drive improvements in our e-commerce operations.
• Effective Communication : Fluent in Arabic and English, you communicate complex data findings and operational strategies clearly and effectively to team members and stakeholders.
• Collaborative Spirit : You work collaboratively across teams, contributing to a shared operational excellence and growth goal.

RESPONSIBILITIES:

Your responsibilities will include, but are not limited to:

Operations Management

• Identify and implement process improvements to enhance operational efficiency, reduce costs, and improve customer satisfaction.
• Implement best practices to streamline processes and improve profitability.
• Manage vendor relationships and ensure contract compliance.
• Assist in managing day-to-day e-commerce operations, including order processing, fulfillment, and customer service, ensuring a smooth customer experience.

Fulfillment

• Manage the order fulfillment process for accuracy and timeliness.
• Optimize shipping, handling, and returns to enhance customer satisfaction.
• Monitor and improve fulfillment performance metrics.
• Collaborate with logistics for cost-effective shipping.

Supply Chain Management

• Oversee procurement, inventory, and distribution.
• Develop strategies to ensure product availability and reduce costs.
• Maintain quality and timely delivery with suppliers.
• Implement systems for accurate inventory tracking and demand forecasting.
• Regularly analyze performance data from various e-commerce platforms to identify trends, forecast demand, and optimize inventory management.

Data Analysis and Reporting

• Analyze e-commerce operation data to identify trends and performance metrics.
• Monitor KPIs like sales trends and inventory turnover.
• Generate reports for operational insights and financial metrics.
• Use data insights to improve operational efficiency and drive growth.

QUALIFICATIONS:

• 2-4 years of experience in e-commerce operations, supply chain, business analytics, or a related field.
• Proficiency in data analysis tools and techniques.
• Strong organizational and project management skills.
• Experience with retail and marketplaces (Amazon, Mumzworld...etc) is a plus.
• Excellent communication
• A passion for e-commerce and a continuous improvement mindset.

To apply for the E-commerce Operations Analyst position at MonkiBox, click here: