Field Service Engineer I

Join a team recognized for leadership, innovation and diversity The Future Is What We Make It. When you join Honeywell, you become a member of our Global team ofthinkers, innovators, dreamers and doers who make the things that make thefuture. By changing the way we fly, fueling jets in an eco-friendly way, keepingbuildings smart and safe and even making it possible to breathe on Mars. Make the Best You. Working at Honeywell is not just about developing cool things. Allour employees enjoy access to dynamic career opportunities across differentfields and industries. Join us and Make an Impact. The Purpose of the Role The purpose of this position is to perform and provide counsel on expertemergency, maintenance, testing, engineering, programming, designing, andstart-up technical support across any type of electrical or mechanicalequipment, systems, and subsystems (including software where applicable) fromsimple to moderately complex in nature. Performs or provides counsel on diagnosing and repairing equipment andsystems (both hardware and software) beyond the capability of other Servicetechnicians. Responsibilities After adequatetraining and experience on the field candidate should be able to perform thebelow tasks and responsibilities

• Provide reliabletechnical assistance to internal and external customers.
• Provide professionalcoverage of Technical Support Helpdesk.
• Support focus onaccuracy, timely feedback, and customer satisfaction.
• Drive timelyidentification, investigation, resolution, root cause analysis and replicationof technical issues.
• Build internalrelationships to expedite complicated cases.
• Develop broadunderstanding of customer needs.
• Support theknowledge-sharing mindset, methodology, and tools.
• Help and DevelopTechnical Support processes.
• Ensure properdocumenting and recording of all activity and communication and addresssystemic coordination issues.
• Be part of a team thatis solving complex technical problems for the customer
• Drive timely responsesto customer demands by supporting the coordinating efforts of different teams
• Build business acumen while learning toaddress customer's technical needs
• Service and maintenance of Honeywell and thirdparty equipment
• Install Honeywell EBI, prepare graphics andnecessary programming works as per specifications.
• Be ready on the job site during temporary orfinal acceptance of SLJs.
• Supervision of cabling & fieldinstallation works.
• Availability for and performance of dutiesoutside of normal working hours as per agreed rosters and as directed.
• Safety: meet the Corporate, customer andlegal obligations of Health, Safety and Environment (trainings, use of PPEs andsafety observations)
• Carry out hazard and risk assessments for alltasks as per company policy and procedures.
• Report near misses, incidents, and otheropportunities for improvement.
• Respond to customer inquiries and maintainthe customer equipment to the required standard regularly performs
• preventive / corrective maintenance and promptly intervenes on maintenanceneeds.
• Responsible for the delivery of the supportservices to customers respecting global standards and processes.
• Understand the customer needs and resolveissues through technical knowledge.
• Identifies service business opportunities inthe customers' installed base.
• Diagnosis, troubleshooting, Maintenance, andescalation for rectification of issues for timely closure of service requests.
• Quality of delivery: Deliver promptlyagainst service request, respecting agreed timing and ensure timely closure andtracking.
• Deliver on Customer Satisfaction, process up-time andsystem performance metrics.
• Development and maintenance of site-specificdocumentation and quality assurance information as instructed by team leader.
• Keep technically current with the HBS productsand offerings. Understand legacy systems/upgrades and use all newsystems/products.
• System upgrades, augmentation, modifications, and maintenanceservices
• (Installation/configuration/implementation/commissioning/maintenancesupport) of Honeywell's HBS offerings
• Internal processes and reporting: Adoptand adhere to global standard in terms of tracking of actions (tools andtiming) and promptly submit timesheets and billable work to ensure on timeinvoicing
• Financial control according to previously agreedbudgets and plans.
• Support Working Capital Team and ServiceAdministrator to collect the payment on time from customer.
• Customer growth and development: Identifiesand develop opportunities for business growth cooperating actively with salesto progress them having an active and influential role with the customer todevelop the solution. Actively engages with sales to pursue the opportunities(actively generate and support sales leads) and provides customers withthe most effective solutions
• Provide special / customtraining to customers upon request

We Value:

• Bachelor's degree Electrical, Communication, Mechanical Engineering orequivalent, or High school diploma with significant relevant experience
• Fresh graduate with understanding of servicing HVAC, Fire, Security oraccess entry and alarm systems.
• Honeywell and Industry based programming skills
• Strong fault-finding skills
• Excellent Honeywell product knowledge
• Flexibility with timing if faced with any site technicalissues/challenges
• Valid UAE driver's License

Knowledgeand skills

• Ability to interact and build relationships withcustomers.
• Ability to acquire and demonstrate trade skills and/orproduct knowledge to meet the requirements of the role
• Must be able to work with limited supervision anddirect contractors or other service technicians.
• Good communication both written and verbal.
• The ability to work under pressure.
• Strong commitment to safety and safe workingenvironment.
• Desired - Certification and/or Training in relevant HVAC/BMS/CCTV/Access Control/Fire Alarm systems.

We Offer: Theopportunity to work on the world's most exciting projects, transforming thecities we live in, the buildings where we work, and the vehicles that moveus. Groupmedical insurance plan life. Paidannual leave and time off work. A culturethat fosters inclusion, diversity and innovation. Marketspecific training and on-going personal development. Ifthis is your dream role, then we'd love to hear from you. Weare an equal opportunity employer and value diversity at our company. We do notdiscriminate based on race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status. Wewill ensure that individuals with disabilities are provided reasonableaccommodation to participate in the job application or interview process, toperform crucial job functions, and to receive other benefits and privileges ofemployment. Please contact us to request accommodation. Additional Information

• JOB ID: req443786
• Category: Customer Experience
• Relocation Tier:
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 0
• Requisition Type: University Relations Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt