Food Beverage Supervisor

Job Type : Full Time

Number of Applicants

:

000+

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Job Description - Food Beverage Supervisor

Ensure the day to day operation is smooth in the outlet
Assist the leadership team of the outlets in achieving high guest satisfaction
Guide and lead the servers
Maximize sales potential and encourage up selling in order to maximize rates.
Ensure cash floats are secured at all times.
To work within budgeted costs
To minimize abuse of operating equipment
To ensure that requisitions for supplies are completed, delivered and accounted for.
To minimize the use of overtime
To ensure that there is enough operating equipment at all times.
To record all voids, and report any payment discrepancies to Restaurant Manager.
To follow Company procedures when handling cash, credit cards and cheques.
To see guests concerning all complaints and report all complaints to Manager.
To liaise with colleagues over guests requirements and needs.
To ensure handover at shift end and beginning.
To liaise with Head Chef on a regular basis.
To liaise with Reception on a regulars basis.
To gain customer feedback at all times.
Create and maintain a personal and respectful rapport with regular guests.
Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.
Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service