Franchise Hotel - Telephone Operator

About Us voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues. Your day to day

• Answer incoming calls promptly and professionally, addressing guest inquiries, requests, and concerns with the utmost courtesy and efficiency.
• Redirect calls to appropriate departments or personnel when necessary, ensuring a seamless and efficient flow of communication.
• Provide accurate information about the hotel's facilities, services, promotions, and events to guests over the phone.
• Handle room service orders, dining reservations, and other guest service requests through effective communication with relevant departments.
• Maintain an up-to-date knowledge of the hotel's layout, services, and amenities to assist guests effectively.
• Follow established protocols for handling emergency and security-related phone calls, escalating matters to the appropriate authorities as needed.
• Accurately record and relay messages to guests and staff, maintaining clear and organized logs of all communications.
• Operate switchboards and telephone systems efficiently, troubleshooting technical issues and ensuring continuous functionality.
• Maintain a professional and pleasant demeanor at all times, reflecting the hotel's commitment to outstanding customer service.
• Collaborate closely with other hotel departments to ensure guests' needs are met seamlessly.

What we need from you Attention to detail. Excellent multitasking skills Excellent communication skills What we offer We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.