Guest Service Center Agent

Company : Confidential

Job Type : Full Time

Abu Dhabi

Number of Applicants

:

000+

This job is no longer accepting applications.

Scroll down below to view similar jobs .

Job Description - Guest Service Center Agent

Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the worlds most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments. Takes and distributes messages for guests, provides information on guest services, and answers inquires about public hotel events. Answers incoming calls. Directs call to guest rooms, staff, or departments through the switchboard or PBX system. Places outgoing calls. Receives guest messages and deliver the same to the guest. Logs all wake-up call requests and performs wake-up call services. wake-up call services. Provides information about hotel services to guests. Understand the telephone operator board or PBX switchboard operations. Provides paging services for hotel guests and employees. Knows what action to take when an emergency call is required. Assists in reporting telephone equipment or service complaints and problems. Following telephone etiquette. Trains or assists with training new telephone operators in performance of job duties. To be fully aware of and adhere of health and safety, fire and bomb threat procedures. Multitasking abilities will always come in handy because a switchboard operator may be asked to do other jobs as well. Must be polite and courteous while answering the phone. Open and close telephone functionality on the hotel front office software. Keep records of calls placed and received by all departments and recording the call charges. Update directory information on the front office software. Provides a paging service for hotel guests and employees. Process guest wake-up calls. Qualifications 1 year experience in Rooms or related professional area within a luxury hotel Proven track record in high class lifestyle resort hotels Additional Information
Remote location.

Original job Guest Service Center Agent posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

This job is no longer accepting applications.

Scroll down below to view similar jobs .